At Packaging Wolf, every product is custom manufactured and printed to your exact specifications — sizes, materials, and branding. Because of this, our return and refund process works differently than a standard retail store. Please read this policy carefully before placing your order.
Custom Orders
All packaging is produced as a made-to-order item based on the specifications, artwork, and quantities you approve at the time of ordering. Because these products cannot be resold once produced, we are unable to accept returns or exchanges for buyer’s remorse, incorrect sizing selected by the customer, or a change of mind once production has begun.
Defective or Damaged Products
We stand behind the quality of our work. If your order arrives defective, damaged in transit, or does not match the specifications you approved, we will gladly offer a replacement, reprint, or refund at no additional cost.
- You must notify us within 7 days of delivery.
- Please include your order number and clear photos of the defect or damage.
- Once your claim is reviewed and approved, we will arrange a reprint, replacement, or refund, generally within 5-10 business days.
Exchanges
Because every order is custom-manufactured to your specifications, we do not offer exchanges. If you need a different size, material, or design, please place a new order or contact us to discuss options.
Order Errors
If an error was made on our end (incorrect print, wrong size, wrong material from what was approved), we will correct it at no cost to you. Errors resulting from artwork, sizing, or details approved by the customer during the proofing stage are not eligible for a free reprint, but we’re happy to discuss a discounted reorder.
Cancellations
Orders may be cancelled for a full refund only before production begins. Once your order has entered production, it can no longer be cancelled or refunded, as materials and printing are specific to your order.
How to Start a Return or Claim
To report a defective or damaged order, please contact us at:
- Email: inquiry@packagingwolf.us
- Phone: +1 (833) 900-1387
- Mailing Address: 6808 University Ave, Suite 108, Middleton, WI 53562, USA
Our team will respond within 1-2 business days to guide you through the next steps.